1. Digital Goods & Proxy Allocation Policy
Due to the digital, instantly provisioned nature of proxy networks, bandwidth allocations, and dedicated IPs, all sales are considered final once services are deployed and operational.
2. Eligibility for Refund or Account Credit
We evaluate refund requests under the following verified technical conditions:
– Service Outage: Prolonged infrastructure downtime exceeding our standard SLA where replacement IP pools cannot be provided.
– Provisioning Failure: Technical failure where purchased proxies or bandwidth allocations were not generated within 24 hours of payment verification.
– Billing Errors: Duplicate charges or transaction system errors resulting in multiple billings for a single order.
3. Ineligibility for Refunds
Refunds or credits will not be issued in cases of:
– Bandwidth Consumption: Accounts where proxy traffic or bandwidth has already been utilized.
– Target Site Blocks: Third-party websites, apps, or services blocking IPs due to the user’s specific automation, scraping, or botting activities.
– Fraud & Misuse: Account termination resulting from spamming, credential testing, or violation of our Terms of Service.
– Unused Time: Inactivity or change of mind after successful deployment and delivery of proxy credentials.
4. Replacement & Support Assistance
If you encounter connection drops, slow speeds, or restricted subnets, our engineering team will first attempt to optimize your routes or provide replacement IPs prior to any balance consideration.
5. Refund Requests & Support
To submit a refund inquiry or report a technical delivery issue, please reach out with your Order ID:
– Email: support@aladinproxy.com
– Website: https://aladinproxy.com